Information We Collect

For Service Seekers

• Personal Information: Name, email address, phone number, and physical address for account creation and service coordination.
• Payment Information: Credit card details and other payment-related information for processing transactions.
• Service Preferences: Information about your cleaning needs, preferences, and schedule.

For Housekeepers

• Personal Information: Name, email address, phone number, physical address, and identity verification details.
• Employment Information: Work history, references, and any certifications relevant to your role as a housekeeper.
• Banking Information: Bank account details for processing payments and deposits.

Non-Personal Information

• Usage Data: Information about how you use our website and app, including pages visited, time spent, and links clicked.
• Device Information: Details about the device used to access our platform, such as IP address, operating system, and browser type.

How We Use Your Information

For Service Seekers

• Service Coordination: To connect you with housekeepers and coordinate cleaning services.
• Payment Processing: To securely process payments for services rendered.
• Communication: To send you confirmations, updates, and customer support communications.

For Housekeepers

• Job Matching: To match you with suitable job opportunities based on your skills and availability.
• Payment Processing: To ensure timely and accurate payments for your services.
• Professional Development: To offer training programs and opportunities for career advancement.

For All Users

• Improving Services: To enhance the functionality and user experience of our platform.
• Marketing: To send promotional materials and updates (you can opt-out at any time).
• Compliance: To comply with legal obligations and protect the rights and safety of our users.

How We Share Your Information

With Service Providers

• Third-Party Vendors: We share information with vendors who assist us with payment processing, customer support, and other services necessary to operate our platform.

For Legal Reasons

• Compliance: We may disclose your information to comply with legal obligations, resolve disputes, or enforce our agreements.

Between Users

• Service Coordination: Limited information may be shared between service seekers and housekeepers to facilitate the booking and delivery of services (e.g., name and contact details).

How We Protect Your Information

• Data Encryption: We use encryption to protect your data during transmission and storage.
• Access Controls: Access to personal information is restricted to authorized personnel only.
• Regular Audits: We regularly audit our systems to ensure compliance with industry standards and best practices.

Your Rights and Choices

Access and Update

• Review Information: You can review and update your personal information through your account settings.

Opt-Out

• Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the emails.

Data Deletion

• Request Deletion: You can request the deletion of your personal information by contacting us at connect@myhamana.in. Please note that certain information may be retained for legal or operational purposes.

Cookies and Tracking Technologies

• What Are Cookies?: Cookies are small data files stored on your device to enhance your browsing experience.
• How We Use Cookies: We use cookies to remember your preferences, analyze usage data, and deliver personalized content.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the date of the latest revision. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

• Email: connect@myhamana.in
• Phone: +91-114-110-2324
• Address: 802/2, Arjun Nagar, Kotla Mubarakpur, South Extension I, New Delhi - 110003

Thank you for trusting Sitiwork with your personal information. We are committed to protecting your privacy and ensuring a safe, secure experience for all users.