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Sitiwork Terms and Conditions



1. Introduction

These Terms and Conditions form a legal agreement between you (the “User”) and Sitiwork, governing your use of our website, mobile application, and services.

2. Definitions

  • Platform: Refers to the Sitiwork website and mobile application.
  • User: Refers to any individual or entity using the platform, including domestic helpers and service seekers.
  • Domestic Helpers: Refers to individuals providing household services through our platform.
  • Service Seeker: Refers to individuals or businesses seeking domestic services through our platform.

3. Eligibility

  • Users must be at least 18 years old to use our platform.
  • By using our platform, you represent and warrant that you have the right, authority, and capacity to enter into these terms.

4. Account Registration

  • Users must create an account to access certain features of the platform.
  • You agree to provide accurate, current, and complete information during the registration process.
  • You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

5. Services

  • Sitiwork provides a platform to connect domestic helpers with service seekers.
  • We do not employ domestic helpers; they are independent contractors.
  • Service seekers are responsible for selecting, hiring, and managing domestic helpers.

6. Payments

  • Payment terms will be outlined in the service agreement between the domestic helper and the service seeker.
  • Sitiwork may charge a commission or service fee for the use of the platform, which will be disclosed during the booking process.
  • All payments must be made through the platform’s payment system.

7. Cancellations and Refunds

  • Service seekers may cancel a booking according to the cancellation policy specified at the time of booking.
  • Refunds, if applicable, will be processed according to the platform's refund policy.
  • Sitiwork reserves the right to cancel any booking for reasons including, but not limited to, inappropriate behavior, safety concerns, or breach of these terms.

8. User Conduct

  • Users agree to use the platform only for lawful purposes and in a manner that does not infringe the rights of others.
  • Users must not post or transmit any material that is unlawful, offensive, defamatory, or harmful.
  • Domestic helpers must provide services with reasonable care and skill, and service seekers must treat domestic helpers with respect and fairness.

9. Sexual Misconduct and Harassment

  • Zero Tolerance for Sexual Harassment: Sitiwork strictly prohibits any form of sexual harassment, including but not limited to unwelcome sexual advances, requests for sexual favours, or any conduct of a sexual nature that is deemed offensive, hostile, or unwelcome.
  • Reporting Sexual Misconduct: Domestic helpers and service seekers are encouraged to report any incidents of sexual harassment or misconduct. All reports will be handled confidentially and investigated by Sitiwork. We reserve the right to suspend or terminate the account of any user found to be in violation.
  • No Consensual Sexual Engagement During Services: Engaging in consensual sexual activities between domestic helpers and service seekers during service provision is prohibited. Violation of this rule will result in the immediate suspension or termination of both parties’ accounts.
  • Legal Recourse: Depending on the severity of the misconduct, Sitiwork reserves the right to involve law enforcement or other authorities.

10. Dispute Resolution

  • In the event of a dispute between a domestic helper and a service seeker, Sitiwork offers mediation services to help resolve the issue.
  • If a resolution cannot be reached through mediation, the dispute may be referred to a mutually agreed-upon arbitration process.

11. Liability

  • Sitiwork is not liable for any loss, damage, or injury arising from the use of our platform or services provided by domestic helpers.
  • Domestic helpers and service seekers agree to indemnify and hold Sitiwork harmless from any claims or damages arising from their use of the platform.

12. Privacy

  • Our Privacy Policy outlines how we collect, use, and protect your personal information. By using the platform, you agree to the terms of our Privacy Policy.

13. Changes to Terms

  • Sitiwork reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on the platform.
  • Continued use of the platform after any changes constitutes your acceptance of the new terms.

14. Termination

  • Sitiwork may terminate or suspend your account and access to the platform at any time, without notice, for conduct that it believes violates these terms or is harmful to other users of the platform.

15. Governing Law

  • These terms are governed by and construed in accordance with the laws of Delhi, India. Without regard to its conflict of law principles.
  • Any legal action or proceeding arising under these terms will be brought exclusively in the courts located in Delhi.

16. Intellectual Property

  • Ownership: Sitiwork owns all rights, title, and interest in the platform, including all related intellectual property rights.
  • Restrictions: Users must not use, copy, modify, or distribute any part of the platform without prior written consent from Sitiwork.

17. User-Generated Content

  • Content Ownership: Users retain ownership of any content they submit, post, or display on or through the platform.
  • License to Use: By submitting content, users grant Sitiwork a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, publish, transmit, and display the content.

18. Prohibited Activities

  • Illegal Activities: Users must not engage in any illegal activities while using the platform.
  • Prohibited Content: Users must not post or transmit any content that is harmful, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.

19. User Responsibilities

  • Accuracy of Information: Users are responsible for providing accurate and up-to-date information during the registration and booking process.
  • Compliance with Laws: Users must comply with all applicable laws, regulations, and ordinances in connection with their use of the platform.

20. Limitation of Liability

  • Indirect Damages: Sitiwork is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses.
  • Aggregate Liability: The total liability of Sitiwork to any user for any claims arising out of or relating to the platform or these terms will not exceed the amount paid by the user to Sitiwork in the 12 months preceding the claim.

21. Third-Party Services

  • Integration: The platform may contain links to third-party websites or services that are not owned or controlled by Sitiwork.
  • No Endorsement: Sitiwork does not endorse or assume any responsibility for any third-party sites, information, materials, products, or services.

22. Force Majeure

  • Unforeseeable Events: Sitiwork is not liable for any failure to perform due to unforeseen circumstances or causes beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

23. Severability

  • Enforceability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

24. Entire Agreement

  • Agreement: These terms constitute the entire agreement between you and Sitiwork regarding the use of the platform and supersede all prior agreements and understandings.

25. Contact Us

If you have any questions or concerns about these terms, please contact us at:

  • Email: contact@sitiwork.com
  • Phone: +91-11-4110-2324
  • Address: 802/2 Arjun Nagar, Kotla Mubarakpur, South Extension I, New Delhi - 110003