Last Updated: 11th September 2024

At Sitiwork, we strive to provide top-quality service and ensure trust between service seekers and domestic helpers. This Refund Policy outlines the terms under which refunds are granted. By using Sitiwork, you agree to comply with this policy.

1. General Refund Policy

Refunds will be processed in accordance with the cancellation and service interruption policies detailed below. All refund requests must be submitted through the platform, and Sitiwork will determine eligibility based on each case's specific circumstances.

2. Eligibility for Refunds

Refunds are generally provided under the following circumstances:

• Service Cancellations: If a service seeker cancels a booking at least 48 hours before the scheduled service, they are eligible for a full refund. Cancellations made within 48 hours of the scheduled service will not be eligible for a refund.
• No Show by Domestic Helper: If a domestic helper fails to show up for the scheduled service without prior notice or valid reason, the service seeker will be eligible for a full refund.
• Service Not Provided as Agreed: If the domestic helper does not perform the services as agreed, the service seeker may request a refund after providing evidence of substandard service.

3. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• Late Cancellations: If a service seeker cancels within 48 hours of the scheduled service, no refund will be issued.
• Unsatisfactory Results Based on Personal Preferences: If the service was performed as agreed but the service seeker is unhappy with the results based on personal preferences, no refund will be granted.
• Mutual Agreement Between Domestic Helper and Service Seeker: If both parties agree to discontinue the service or if their conduct violates the Code of Conduct, no refund will be issued.

4. Rescheduling and Service Interruption

• Rescheduling: If a service is interrupted due to unforeseen circumstances (e.g., illness of the domestic helper), Sitiwork will work with both parties to reschedule the service at a mutually convenient time.
• Partial Refunds: If rescheduling is not possible and the service has been left incomplete, a partial refund may be issued based on the portion of the service that was completed.

5. Refund Process

• Initiating a Cancellation: Service seekers can cancel a booking directly through the platform in accordance with the cancellation policy.
  • If eligible for a refund, it will be processed using the same payment method used during booking within [7-10] business days.
• Domestic Helper-Initiated Cancellations: If the domestic helper cancels a booking, the service seeker will receive a full refund automatically.

6. Dispute Resolution for Refunds

• Sitiwork encourages service seekers and domestic helpers to resolve disputes amicably.
• If no resolution can be reached, Sitiwork will offer mediation services. The decision made by Sitiwork during mediation will be final and binding.

7. Refund Timing

Once a refund is approved, it may take 7-10 business days for the funds to reflect in the service seeker’s account, depending on the payment provider.

8. Changes to the Refund Policy

Sitiwork reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on the platform. Continued use of the platform after any changes constitutes acceptance of the revised policy.

9. Contact Us

For any questions or concerns about this Refund Policy, please contact us at:

• Email: connect@myhamana.in
• Phone: +91-11-4110-2324
• Address: 802/2 Arjun Nagar, Kotla Mubarakpur, South Extension I, New Delhi - 110003